Twin City Certified quality guarantee
A transparent, trusted approach to buying a quality used vehicle
Buying a used car can feel stressful, and for many people, that’s not without reason. In the past, car dealerships earned a reputation that made shoppers cautious.
At Twin City Certified, that reputation stops here. We understand the two biggest concerns customers have when buying a used car: Will this car last? and Am I going to get ripped off??
That’s why we’ve built a quality guarantee focused on transparency, thorough reconditioning, and certification standards designed to give you real peace of mind.
Quality is a lengthy topic, but we've objectified it with 3 standards:
Used car condition
A closer look at the vehicle’s overall condition, covering performance, appearance, and key mechanical details.
Used car vehicle history
Clear insight into the vehicle’s past, including ownership and history details, so there are no surprises down the road.
Used car certification
An overview of our certification process, designed to help ensure quality, reliability, and long-term peace of mind.
Used car condition
Vehicle condition is measured using a clear 1–5 numeric scale, where 1 represents the lowest condition and 5 represents the highest. This rating focuses on what can be seen at a surface level, including visible body damage, scratches, tire tread, glass chips, paint chips, and similar exterior details.
By using a standardized rating system, Twin City Certified makes it easier to understand a vehicle’s overall condition at a glance - so you know exactly what to expect before moving forward.
Used car vehicle history
Vehicle history is measured using an alphabetical scale from A to F, with A representing the best history and F the worst. As a CarFax Advantage Dealer, Twin City Certified provides a CarFax History Report for every vehicle.
These reports give you clear insight into key details such as accident history, number of owners, open recalls, service records, and other important factors - so you can make an informed decision with no surprises.
Used car certification
Our certification process is at the core of what sets Twin City Certified apart. Once a vehicle is acquired, we determine which of our dealerships is best suited to certify it based on the make - Honda vehicles are certified at our Honda store, GMC vehicles at our GMC store, and so on.
During this process, trained technicians evaluate the vehicle’s mechanical integrity through a comprehensive 125-point inspection, addressing any issues that may affect performance, safety, or reliability before the vehicle is offered for sale.